We are here to help

Contact us.

Questions about SmartTimetable, installing an update, or using your family's schedule? Send us an email and tell us what happened.

Email SmartTimetable

Use your email app to write to our support address. You can also copy the address if the button does not open an email draft.

General support

Light-mode Support diagnostic with Email support button and sample reference — In the app, Email support is beside Copy details. This reference is a sample.

support@smarttimetable.app

Write to support Read the tutorial

What to include

Screens from SmartTimetable 5.6.32 in light mode. Example references contain sample data.

01 / THE ISSUE

Tell us what happened

Support diagnostic card with Copy details and Email support controls — Copy details helps you include the error context. Tell us what you were doing too.

Describe what you were trying to do, what you expected, and what appeared instead.

02 / YOUR DEVICE

Share the basics

SmartTimetable About screen showing version 5.6.32 and INFO tab — Find the installed app version on the About screen.

Include your Android version and the SmartTimetable version shown in the app's About screen, if you can reach it.

03 / OPTIONAL REFERENCE

Include a support reference

About screen with the INFO tab visible beside ABOUT — Open About, then tap INFO.

Support diagnostic card showing a sample ST reference and Copy details button — Find your ST reference and tap Copy details or Email support. Sample shown.

If the app shows an error, use Copy details or Email support. You can also find Support diagnostic under About → INFO. Its code begins with ST-.

Keep your account safe. Never email us your password, Parent Lock PIN, verification code, or private timetable details. Support will never ask for them.

Send us a message

Write to us here and we will reply to the email address you give.

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